FAQs

General Questions

Dropshipping Questions

Using SellStream

Account Options

Other Info


General Questions

What is SellStream?

SellStream is an dropshipping platform that enables you to build an online shop quickly, with pre-selected products already available. It's easy to use and you don't have to be a technical whiz to figure it out. In fact, it's the simplest way to sell online.

How much does it cost?

There are a few account levels, and you can see the pricing on this page.

Are there contracts?

Nope. Never. You can enroll into a monthly plan and also cancel at any time.

What kind of stuff can I sell?

You can sell anything you want as long as it's legal and also doesn't violate our terms of service. You can't sell any alcohol, drugs, firearms/weapons, tobacco, pornography, recalled items, real estate, motor vehicles, or any items that promote hatred. You are responsible for all of the items that you sell in your store.

Do you ship the products for me?

SellStream does not provide Shipping on products. But if you are dropshipping the products, then the dropship supplier will mail the products for you.
If you are promoting your own made products, you can coordinate with any of the shipping companies in your country.


Dropshipping Questions

What is Dropshipping?

Dropshipping is for people who would like to start their own online shop to selling cool and unique products online, but who do not currently have a product inventory.

SellStream has partnered with several Dropshipping Suppliers. These Suppliers have already manufactured products, and are willing to let Merchants sell their products on the merchant’s very own website. In addition, the Suppliers are willing to ship the products to your customers without any of the Supplier’s branding. This provides the illusion that the Merchant is shipping the product to the customers.

How does Dropshipping Work?

Merchants can sign up with SellStream and receive a Turn Key website, with niche specific products already loaded into the shop. Merchants can switch out these products on demand as many times as they want.

Each of the products has a Wholesale price, which is the portion that the Supplier will receive in the event of a sale. The Merchant is then able to bump up the price for the product, which is what the customer will see on the shop website.

When a customer purchases a product on the Merchant’s website, the Wholesale fee portion will be sent to the Supplier, and the Merchant receives the remaining balance. Please note, there is also a processing fee for each customer’s transaction.

The Merchant will receive an email when a product has been purchased on their website. The Merchant must then “fulfill” the order by requesting the product from the Supplier. SellStream makes that incredibly easy with a one touch button right from the order email. Also, the Merchant can access this section by navigating to the “Orders” tab in the Admin Console.

Once the Supplier receives the Merchant's order request, they will process and ship the product to the Merchant's Customer. The Supplier will generally provide a tracking number and will send it to the Merchant. The Merchant can then notify the Customer of the tracking number.

Note: some products may not receive a tracking number if the value is less than a certain number, usually $25.

The Supplier does not contact the Customer, nor does the Supplier add their own branding to the product. All communication with the Customer is provided by the Merchant.

What is the Processing Fee?

There is a 5% + $0.30 credit card processing fee for every order purchased on a Merchant’s website. This is deducted from the sale amount that is disbursed/paid-out to the Merchant following a sale.

How does the Merchant get paid?

When a customer purchases a product on the Merchant’s website, that money is housed in the SellStream escrow account for 7-10 business days. That is in case there are any issues and a refund is needed, SellStream can return the money back to the customer quickly.

After the 7-10 business days have elapsed, the money is released to the Merchant, right into the Merchant’s bank account. Before SellStream can release the money, the Merchant will need to enter their bank account details into the “Payment Settings” tab in the SellStream Admin Console.

For dropshipping products, money will only be released to the Merchant for orders that have been fulfilled between the Merchant and Supplier, and have been shipped by the Supplier.

Do you charge to load products onto the Merchant’s shop?

No, Merchants can switch and load products as many times as they wish into their shop. However, based on the plan you have selected, there may be a limit to the number of products you can have in your shop at one time. If you need to add more products, simply upgrade to a higher plan.

How do I add Products to my shop?

Login to your SellStream account and click on the Dropshipping Products button on the Dashboard. Use the filters at the top to search for a product you would like to add to your shop. You can click on the name of the product to see the full details.

When you have found a product, simply click on the “Add to my shop” button or link.

How do I edit the Products in my shop?

To find the products already in your shop, log into your SellStream shop and click on the Products menu navigation. You will see a list of all of the products currently in your shop. You can click on the Product name to see the details of the Product. Here are some tips for each of the sections:

Product Info: We recommend that you give the name a unique title. We also recommend that you take a look at the Description and make edits as needed. You may want to consider adding the Return Policy for this product in that section.

Product Pricing: You can adjust the product price that will display on your website to your customers. To adjust the price, simply edit the Price Markup percentage. You will see some suggested pricing at the top of this section. Be sure to research if your state requires sales tax so you can set that in this section as well.

Product Categories: These Categories appear on your shop with the products listed underneath. So you can decide how you want to organize your products into the categories on your website.

Product SEO: We recommend that you add a description as search engines like to see this information. Otherwise, SellStream has already taken care of optimizing your URL tag and Meta Title. Feel free to edit these if you wish.

Product Inventory: This is simply for your information.

Product Return Policy: This is only visible to merchants, so if you want to provide this information on your shop we recommend you add it to the Product Description.

Product Visibility: The default for a Product when you add it to your shop is to show as "coming soon". You will need to mark the product as “available” to allow customers to purchase the product.

Be sure to click on the Save button to save your changes.


Using SellStream

Can I customize how the products appear on the homepage?

Of course! Simply navigate to the "Products" tab, and click on the "Manage Storefront Display Order" link. You can organize based on your best selling product, most viewed, random, etc.

Are there different options for my products, like color or size?

That depends on the options the dropshipping supplier will provide. If there are different options available, you will see those options on the product when it is on your storefront.

Are there any other layouts/customizations that I can make to my website?

Yeah! Just look under the "Themes" tab when you're logged into your admin console. You can select from several different Theme options, on all of the different levels. Each of the templates are professionally designed, but you also have the option to upload your own store logo and background images.

And, if you are on the Enterprise level, you will have the option to select the Canvas Theme, which gives you full control of the website CSS stylesheet and HTML.

How do I upload a custom Header?

Go to the "Theme Layout Settings" tab within your admin console, and under the "Shop Header" section, choose an image you would like to upload.

How do I upload a custom Homepage Image?

Go to the "Theme Layout Settings" tab within your admin console, and if you have selected a Theme that allows for a background image, you will see that option under the "Shop Background Image" section. Click on the Upload Images button, and choose an image you would like to upload.

Where can I display information about my company/business?

Go to the "Custom Pages" tab in the admin console. Here you can freely add new, custom pages to include information about your company. Whatever you include here will show up in your storefront to your customers.

Can I use a custom domain?

Absolutely! Custom domains are supported under the Pro, Power Seller, and Enterprise subscription. If you have your own URL that you want to use for your SellStream storefront, just login to your SellStream account, type your URL into the "Shop Settings" tab, then follow our step-by-step instructions for configuring your URL within your domain host provider to point to your SellStream store.

Can my custom domain be secured and have an SSL certificate?

Of course! Any request to add your own custom domain will automatically be given an SSL certificate to make the domain secured.

Can I use my own SSL certificate, or do I need to use SellStream's SSL certificate?

Unforutnately, we cannot support third party SSL certificates, so you will need to utilize SellStream's SSL certificate.

How do I use Google Analytics with SellStream?

Signup for a Google Analytics account and you can start tracking where your visitors are coming from. It's free! After signing up copy your Google Analytics Tracking ID, and paste it into the "Google Analytics" field under the "Shop Settings" tab. The Tracking ID looks something similar to this: UA-0503321-1. You don't need all of the tracking code, just the Tracking ID.

What reports are available?

SellStream can help you track how many products you've sold. Simply navigate to the "Orders" tab, and you can filter on the date you want to review the sold details for.

Will I be able to see how many items are sold?

Definitely! The "Orders" tab in the admin console will show you how many items have been sold and how much money you have made.

What are Promotions?

Promotions are for when you want to run sales on dropshipped items. Just create a code and send it out to who you want. When your customers enter the code in the shopping cart, the discount you specify will be applied.

What about Shipping?

Shipping settings are provided by the dropshipping supplier and can be viewed on the Product in your Admin Console. Most, if not all suppliers, only ship to the United States, even more specifically, the continental US.

If you have uploaded your own products though, you have the ability to specify shipping information through the "Shipping Settings" tab in your admin console. There are options for Standard, Expedited and Next Day delivery service.

What about Taxes?

You have the ability to specify tax information when you load a Product into your shop. This is done under the Product Pricing section.

What type of Currency can I sell in?

All currency must be in United States Dollars (USD).


Account Options

How do I change my password?

Go to the "Account Settings" tab within SellStream and enter a new password, then verify by entering again. Click "Save" at the bottom of the page.

I lost my password, what do I do?

If you've lost your password, go here and enter your email address. We'll send you a new one.

Can I change my Store Name after it's created?

Sure you can. Simply navigate to the "Shop Settings" tab in the admin console. There you can change your Store Name as well as your Store URL.

How can I upgrade to a higher account level?

In the admin console, go to the "Subscription" tab. There you can upgrade to a higher account/subscription level.


Other Info

What is the Return Policy?

As infrequent as it may be, you will be asked about Returning items from time to time. In the event that a customer wishes to return a purchased item, please contact SellStream immediately. You would do this by going to the “Orders” section in the main navigation, then find the order that includes the item wishing to be returned. If it is just one item in the package, you’ll want to click on that one item. If it is a Return of the whole package, you can click on the “View Refund Options” button on that page and then click on the “Request Refund” button.

The order or item information will automatically populate in the Contact Us form. Please include some additional information, such as why the customer wishes to return the item. For instance, was it damaged, does the item not work correctly, is it the wrong size, does the customer just not want to keep the item, etc. Also, please include the date the customer received the product.

The reason for the Return is important because each of the suppliers have a slightly different policy based on the customer’s reason. For instance, if the package was damaged in transit, the supplier may provide a full refund and a shipping label to have the item returned to them. However, if the item is just the wrong size or the customer doesn’t want it, then the grace period to process the return may be shorter, the supplier may not provide a shipping label, and/or there may be a re-stocking fee enacted. SellStream lists the Return policy on every product in your admin console, so we recommend that you read through it and become familiar with the return policy for your products.

Once you have informed SellStream of the request for a Return, one of our representatives will be in touch with you about how to proceed further.

How are Refunds handled?

Once the product has been returned to the supplier, and the supplier has confirmed that the product has been received, the supplier will refund the money back to the merchant minus any re-stocking, return fees, or payment processing fees. The merchant will then have two options on how to proceed:

1) If it's within 90 days of the purchase, SellStream can initiate an ACH transfer from the merchant’s bank account for the amount agreed to return to the Customer, plus a 5% + 30 cents return processing fee. SellStream will then process the refund back onto the customer’s credit card.

2) The merchant can handle the refund directly with their customer by sending a cashier’s check, or by other means.

What is your privacy policy/terms of service?

You can read our current privacy policy here.